- The citizens are expected to visit the Head of Office during working days at the prescribed time for the same.
- For availing benefits under any scheme, it is expected that all concerned documents as mentioned in the application forms are made available so as to ensure quick decision by avoiding delay.
- To expect for the decisions out of way and beyond the prescribed rules and regulations is equivalent to harm interest of other beneficiaries. It is expected from the citizen to avoid such situation.
- For result-oriented materialization of the principles and procedures as declared in this Charter, cooperation is expected from the citizens, voluntary organizations, associations, dignitaries, experts and social workers who are directly or indirectly related to functioning of the Department.
- For the redressal of public grievances and functioning of the department and other issues proposed in the Charter, suggestions from citizens are expected.
- So as to ensure that all the employees and officers can discharge their duties honestly and impartially, it is expected that there should not be any external interference for their appointments or transfers.
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